Virtual PA Blog
SAQ (Should Ask Question) #1 for your Call Answering Service
Will I really ‘Never Miss Another Call Again’?
Unlikely. In truth, it is impossible to guarantee 100% of calls answered, and you ought to be suspicious of any service that says they do. There will be times when callers will hang up eventually if a call is not answered and may not leave a message if the voicemail kicks in. Truthfully, the less personalised the service, the more likely the call is to be answered (i.e. there may be hundreds of call centre operatives who could pick up the call). BUT then the person who answers your call is unlikely to know anything about you or your business, and all you’re going to get is a text or email with details of another call back you have to find the time to make.
A truly personalised service restricted to a feasibly small number of people (three is such a beautiful number), means that your team are known to you, briefed and trained by you, know who your callers are, how to handle them, how to convert the enquiry, make the order, take the payment, check the diary, make the appointment and reduce your workload. They expect you to delegate and should a call be missed because they’re busy, it will not ring for minutes on end, within a matter of 30 or so seconds (however long you choose) a personalised voicemail will kick in and your Virtual PA will call back on your behalf (and free of charge) as you’d expect from your own employed team.
Because the Virtual PA Co is about supporting you and your business fully, cross-functionally (not just calls but diary, research, booking, paperwork etc – as you’d get from your own employee), you get to comprehensively delegate your workload and FREE UP YOUR TIME. Simply not missing a call again, is to employ a human voicemail. Not missing having to handle calls yourself, is true and successful delegation.