“Was just going through the sent box – your emails are excellent!!! Thank you.”
“EXCELLENT!!! I didn’t expect to get it sorted today.”
“You guys have definitely gone the extra mile for us and I’ll recommend
you to anyone I can!”
‘Amy, Elisa and the team are so professional! My clients always say how friendly, efficient and professional they are. Having Amy and Elisa and the Virtual PA Co team working in the background allows me to concentrate on my treatments and other areas of the business…oh and relax at weekends and go on holiday! I know that they are on the ball when it comes to checking my emails and answering clients queries. They answer all my business calls and update my social media. If there’s something they are not sure about, they will always call me and check first before giving the wrong info to a client. I can honestly say, I trust these girls with all the client contact that I can’t do when I’m in clinic. They have certainly added value and by doing all my bookings and communicating with my clients while I’m in treatments. I can’t thank them enough’.
We started with vpa in a crisis situation and they were just fantastic
They got us out of a real hole
I have had lots of comments from patients saying how friendly and professional they are
Any problems that have arisen largely due to my error anyway were all solved and sorted very quickly
Response is always immediate and efficient
Thank you so much
“I have been really impressed by the service in the time that I have been working with Virtual PA Co. They have made it incredibly easy for me to delegate all of my appointment taking.
The time this has saved me has been fantastic; plus I do not feel that my customers have suffered at all. If anything I think they probably have a more professional experience as they do not have me answering my mobile halfway through a job, or missing their call altogether and having to play phone tag for the next couple of days.
I have actually used a budget service in the past and found that it left me with more work than I started with. This has certainly not been the case with them.”
Matt Hill, Hither Green Oven Clean
”The Virtual PA team have exceeded my expectations in the last 9 months and I would not hesitate to recommend their services. I run an online business and although information can be gained from the website there are always the few who prefer to speak to someone over the phone for that reassurance. Virtual PA don’t just take my messages, they also answer inquiries (the info is on the website) , reset login details for members, and take payments for me using my virtual terminal. They are professional and consistent with their level of service. My members/customers think the VPA team are part of my team which is exactly what I was hoping for.’’
“Engaging the team at Virtual PA has transformed my working week. Responsive, adaptable and reliable, they now fully manage my diary, document production and incoming calls. The ROI achieved through the time freed up has been significant. And they are a delight to work with!”
by Roderick Cameron, Shirlaws.
“It has been invaluable to our business to have Virtual PA Co as part of the team. Knowing that all calls and basic admin are dealt with in a professional and efficient manner when we are out of the office really takes the pressure off us and helps us manage our business. It has been absolutely the right decision for us to use Virtual PA”.
‘We have been clients of Virtual PA Co for many years. When our business first started we used them very successfully, but as our business grew we felt we should move to a larger call centre as we didn’t think Virtual would be able to manage. We were wrong. We learnt our lesson the hard way, as we became a very small fish, in a very large pond, of ever growing clients at our new call centre, where every new account was more important than ours. Where call answering statistics fell way below acceptable levels and where knowledge of our business became less and less as our business grew and grew, while bills for service grew ever larger.
We moved back to Virtual PA Co and we should have done it sooner. Our B2B clients love our back office call centre team, our B2C clients are all handled with warmth care and when needed extreme patience.
Don’t hesitate to put your business in the hands of Virtual PA Co, they are the first point of contact your clients will have with your business, don’t let a poor call centre be the last.
I am happy to speak with any potential clients of Virtual PA Co, as are my executive team, to personally endorse Virtual PA Co or to be asked any specific questions that may be helpful in making a decision to award them your business.’